Submit a ticket My Tickets
Login  Sign up

Why do I get a blank/white screen when trying to download a ScienceDirect paper?

This is a known issue when trying to download a ScienceDirect article for which you do not have full-text access (either on campus or via an institutional proxy).

If you believe you should have full-text access, please check by using a regular web browser on the same computer and WiFi network to see if you can download the PDF. Also, please check your proxy settings in the ReadCube app's Preferences section. For additional questions, please contact

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.