Troubleshoot
- Why do I get a blank/white screen when trying to download a ScienceDirect paper?
- I keep getting error messages every time I try to sync. Help!
- I can't sign in to SmartCite / SmartCite won't load in Word
- I'm using file management and I get an error "failed to move PDF"
- Why is the article blurry?
- How can I disable the Enhanced PDF Web Reader?
- What can I do if ReadCube won't launch / update / install?
- Why do I always see tooltip popups when I load the Web Reader - how can I turn these off?
- A PDF wasn't identified or incorrectly identified after being imported - how do I fix it?
- Firefox issue: Poor font rendering or lack of loading in HTML5 reader